Contact Center Inbound and Business Etiquette

Business Etiquette Course for Inbound Contact Center 

This specific training mixes fundamental business etiquette topics
with specific Contact Center subjects.
Nowadays  contact center operators are the heart and soul of a company, 
the first touch point and the most important and valuable human resources as far as loyalty

toward the company is concerned.

The modern contact center is no more the department which increase 

the company's business, but much more.
Inbound call and contact centers and the team itself offer a real and unique opportunity of creating added value and loyalty .

 Main Topics :

•     How to relate with co-workers, colleagues and superiors
•     Communication with Customers
•     Business Etiquette General Rules
•     Answering the Phone
•     Transfer a Call
•     Put on Hold
•     Verbal Feedback
•     The Microphone
•     The Voice
•     Controling the Conversation

Course Length : 4 hours

Cost per Participant         :  to be defined

Number of Participants  : min 4 – max 12

Cost includes: 

• Water
• Coffee Break 
• Certificate of Participation
• 
  

Where: location to be defined according to the needs and participants number

Our courses can be customized according to your your needs and held either at your office or at a different location to be definend.